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OnLynk Docs

Organizations & teams

Tip: If a feature looks “missing”, check whether you’re viewing a personal page or an organization page — plan, owner, and role all affect what you can do.

Overview

Section titled “Overview”

Organizations let multiple users collaborate on link pages owned by the org rather than a single personal account. You assign roles so owners and admins manage members while contributors edit or view content according to policy.

Organizations require an Agency-tier plan.

Roles at a glance

Section titled “Roles at a glance”
RoleCreate pagesEdit pagesDelete pagesInvite membersManage membersAPI accessAnalytics
OWNER✓✓✓✓✓✓✓
ADMIN✓✓✓✓Partial✓✓
MEMBER✓✓————✓
VIEWER——————✓

Notes:

  • OWNER is automatically set to the account that created the organization. There is one owner per org.
  • ADMIN can invite members but cannot remove the OWNER or change their role.
  • MEMBER can create and edit pages but cannot delete or manage team membership.
  • VIEWER has read-only access; useful for clients or stakeholders who need to see analytics.

How it works

Section titled “How it works”
  1. The user who creates the org becomes OWNER
  2. The owner invites people by email and assigns a role
  3. Invites contain a token in the URL and expire after 7 days
  4. Accepted members appear in the org’s member list

Step-by-step

Section titled “Step-by-step”

Create an organization

Section titled “Create an organization”
  1. In the dashboard, open Organizations
  2. Click Create organization (only visible if your plan includes orgs)
  3. Enter a name (required) and description (optional)
  4. You become OWNER automatically

Invite members

Section titled “Invite members”
  1. Open the organization → Invite member
  2. Enter the invitee’s email address
  3. Assign a role: MEMBER, VIEWER, or ADMIN
  4. Send the invite — an email is dispatched with an accept link

Invite limits: Plans cap both total active members and monthly invitations. Check your subscription for exact numbers. Invites count against your monthly quota even if the recipient doesn’t accept.

Accept an invitation

Section titled “Accept an invitation”
  1. Click the link in the invitation email: /invite/accept?token=...
  2. Sign in if not already authenticated
  3. Confirm joining — you are redirected to Dashboard → Organizations

If the invitation link has expired (> 7 days), ask the OWNER or ADMIN to send a new one.

Remove a member

Section titled “Remove a member”

OWNER and ADMIN can remove members from the org members list. Removed members immediately lose access to all org pages.

Transfer ownership

Section titled “Transfer ownership”

To transfer OWNER role to another member:

  1. The intended new owner must already be an ADMIN of the organization
  2. Contact support to request an ownership transfer — self-serve transfer is not yet available in the dashboard

Important: Transferring ownership is irreversible from the dashboard. The current owner loses all owner-only privileges. Make sure the new owner is the correct account before requesting.

Leave an organization

Section titled “Leave an organization”

As a non-owner member:

  1. Open Organizations → select the org
  2. Use the Leave organization option in the member settings

If you are the OWNER, you cannot leave without first transferring ownership to another ADMIN.

Switching between personal and org context

Section titled “Switching between personal and org context”

The dashboard shows either your personal workspace or an organization workspace depending on which you’ve selected. Look for the workspace switcher at the top of the dashboard. Pages created in an org context are owned by the org, not your personal account.

API access in organizations

Section titled “API access in organizations”
  • The API key is tied to a personal account, not an org
  • The stats endpoint respects org membership — if your account is a member of an org that owns a page, you can query that page’s stats via API (subject to your role’s API access permission)
  • See API Authentication and Endpoints reference for details

FAQ

Section titled “FAQ”

”Invitation already sent to this email”

Section titled “”Invitation already sent to this email””

That email already has a PENDING invite for this organization (not yet accepted and not expired). Wait for it to expire (7 days) or contact support to revoke it early, then resend.

Section titled “The invitee says the link doesn’t work”

The invite token is single-use and expires after 7 days. If either condition applies, ask an OWNER or ADMIN to resend the invitation.

Can I have the same person in multiple organizations?

Section titled “Can I have the same person in multiple organizations?”

Yes — a user can be a member of multiple organizations, each with a different role.

A member can see a page they shouldn’t

Section titled “A member can see a page they shouldn’t”

Check that the page is assigned to the correct owner (personal vs org). A page owned by an org is visible to all org members according to their role.

What happens to org pages if the owner account is deleted?

Section titled “What happens to org pages if the owner account is deleted?”

This is an edge case — contact support immediately to reassign ownership before any account deletion.

Can MEMBERs use the API?

Section titled “Can MEMBERs use the API?”

No — API access requires OWNER or ADMIN role on the org, or the page must be owned by the user’s personal account.

Section titled “Related”